Privacy Policy

These Terms of Use govern your access to and use of Supar.Health's services, including any content, functionality, and services offered through the Platform or related websites (collectively, the "Services"). By creating an account, purchasing a product or service, or otherwise using the Services, you agree to be bound by these Terms of Use, together with the EULA and Privacy Policy above, which are incorporated herein by reference. If you do not agree, you must not use the Services.

These Terms apply to all users of Supar.Health, including without limitation individuals seeking health diagnostics and insights, and any representatives of companies if company services are provided. You acknowledge that you are entering into a binding agreement with Supar.Health ApS.

• Minimum Age: You must be at least 18 years old to create a Supar.Health account or to purchase Services for yourself. If you are under 18, you may only use Supar.Health with the involvement and consent of a parent or legal guardian. Certain Services (such as specific medical tests) may not be available to minors except with explicit guardian consent and in compliance with Danish law. In Denmark, if you are under 15 years old, a parent or guardian must provide written consent (power of attorney) for you to receive our Services. Users aged 15 to 17 should have parental consent or at least parental notification, consistent with applicable healthcare laws and guidelines. By using the Services, you affirm that you meet the applicable age requirements.
• Account Registration: To access certain Services, you will need to create an account by providing truthful and accurate information. Required information may include your name, contact details, date of birth, and other verification details. You agree to keep your account information up to date. You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. You should use a strong password and not share it. If you suspect any unauthorized use of your account or a security breach, you must notify Supar.Health immediately. We are not liable for any loss or damage arising from your failure to secure your account.
• Account Use: You agree that you will use your account solely for yourself or for a person you are legally authorized to represent (for example, your minor child or a person for whom you are a legal guardian or have power of attorney). You may not create accounts for the purpose of abusing our Services or other users, or to impersonate any person. We reserve the right to refuse registration, or cancel or suspend accounts, at our reasonable discretion (for example, if we find that someone has provided false information or is misusing the platform).

Supar.Health provides a range of health-related services including: laboratory diagnostic testing, personal health data analysis, digital biobank storage of health records, and research-based health insights. Some of our Services are accredited medical diagnostics – these are performed under clinical standards and can be used as part of your medical care. Other Services are for research and educational use – providing additional information and interpretations for your personal interest and wellness, which are not intended as medical diagnoses (as explained in the EULA's RUO section and the disclaimers below).

We may offer different packages or programs (for example, a basic health check package, a comprehensive "Health Intelligence" program, genetic analysis services, etc.). The contents and features of each service package are described on our website or app. For instance, a package may include a set of biomarker tests, a consultation with a healthcare professional, access to the Supar.Health platform for results, and personalized recommendations. We strive to keep service descriptions up to date and accurate. However, specific components (like the exact list of biomarkers tested) may change as we update our offerings or in response to your particular needs (we will inform you of any changes relevant to services you have purchased).

When you purchase or use a Service, you agree that: (a) you will follow any preparatory instructions given (for example, fasting before a blood test, or how to collect a sample properly), and (b) you will promptly provide any information or samples required for the Service. Failure to do so may result in delays or inability to complete the Service, for which we are not responsible.

No Substitute for Medical Advice: The Supar.Health Services focus on health optimization and preventive care, which may include providing you with information about biomarkers, lifestyle factors, and risk indicators. However, these Services do not replace professional medical diagnosis, treatment, or advice from your physician. Always consult your doctor or other qualified healthcare provider for any medical condition or before making any significant changes to your health regimen. Supar.Health does not practice medicine or provide medical treatments; we provide data and analysis that you may find useful in collaboration with your healthcare providers.

Health Optimization Limitations: Many of our recommendations are based on peer-reviewed research and clinical evidence linking certain biomarker levels to health outcomes. We may suggest lifestyle changes, supplements, or further testing as ways to optimize your health. Keep in mind that evidence for improving the health of already healthy individuals can be limited, and some advice may be extrapolated from research on populations with specific illnesses or high risk factors. While we aim to provide sound guidance, there is inherently some uncertainty and speculative aspect in predictive or preventive health advice. We will strive to communicate the strength of evidence behind any recommendation, and whether it's based on established science or emerging research.

Do Not Ignore Medical Advice: If you have an existing medical condition, are undergoing treatment, or have concerning symptoms, do not ignore or delay seeking advice from your personal physician because of information from Supar.Health. Likewise, do not start or stop any medication or treatment prescribed by your doctor without consulting them, even if Supar.Health's data suggests something about your biomarkers. Our Services should be one input among many, with your physician's judgment being paramount.

User Health Information: You are responsible for providing accurate and complete health information when prompted. This includes your medical history, medications, allergies, and any symptoms or conditions relevant to the Services. Failure to disclose important information could affect the quality or safety of the service (for example, certain supplements or tests might be contraindicated in pregnancy or for individuals on certain medications). Supar.Health is not responsible for any harm resulting from omissions or inaccuracies in the information you provide.

Follow-up and Emergency: Supar.Health will deliver results and insights to you through the Platform. In some cases, our healthcare staff might directly reach out (via the Platform or phone/email) if a critical result is detected (for example, a lab value that is significantly outside normal range and might warrant immediate medical attention). However, it remains your responsibility to check your results and seek appropriate follow-up care. If you receive a result indicating a potential medical issue, you should contact a doctor for interpretation and next steps. If a result or your condition seems immediately dangerous, do not wait for our communication – seek emergency medical care.

No Doctor-Patient Relationship: Except for interactions with our licensed clinicians (e.g., if you have a consultation as part of a service), your use of Supar.Health does not by itself create a doctor-patient relationship between you and Supar.Health or its personnel. The Platform provides information, but it is not a clinical encounter. Any general health information on our website or provided through automated analysis is for educational purposes and not personalized medical advice.

Some of Supar.Health's Services require you to attend an appointment (for example, to draw blood, or for a consultation) or to collect a sample yourself (for example, a saliva sample for DNA testing). The following terms apply:

• Booking: Appointments for sample collection or in-clinic consultations can be booked via our Platform or by contacting us. When booking, you must provide required information (full name, date of birth, contact info, and if in Denmark, CPR number or equivalent ID). You will receive a confirmation of your appointment details via email or through your account.
• Preparation: We will inform you of any preparation needed (e.g., fasting for 8 hours, avoiding certain foods or medications). It is your responsibility to follow these instructions. If you do not, the results may be invalid or the appointment may need to be rescheduled.
• Timeliness: Please arrive on time for physical appointments or be available at the scheduled time for any telehealth consultations. If you are late, we will attempt to accommodate you, but it may not always be possible and could be treated as a missed appointment (see Cancellation/No-show policy below).
• Self-collection Kits: If we provide you a kit to collect a sample (such as a home blood spot test, saliva tube, etc.), follow the provided instructions carefully. You may need to mail the sample back to our lab or bring it to a collection point. Make sure to send it within the specified time window, as delays can lead to sample degradation.
• Identification: For in-person services, bring a valid ID as we may need to verify identity (especially for services involving regulated procedures or prescriptions). For minors, the guardian should accompany and provide ID and proof of guardianship if needed.
• Health and Safety: If you have any condition that makes a procedure risky (e.g., you tend to faint during blood draws, or you have a bleeding disorder), inform our staff ahead of time. We can make special accommodations. Our staff are trained to handle common issues (like using appropriate equipment for difficult veins, etc.) and our facilities maintain high standards of hygiene and safety.

• Pricing: Prices for Services are provided on our website or communicated to you through Supar.Health's ordering interface or customer service. All prices are listed in Danish Kroner (DKK) unless otherwise stated, and include all applicable taxes or indicate if any tax (like VAT) is applicable. Health services such as diagnostic tests or medical consultations are typically exempt from VAT in Denmark when related to diagnosis or treatment of health. If a service does not qualify for this exemption (e.g., a purely wellness or non-medical service), VAT will be added as required. We reserve the right to change our prices at any time, but any such changes will not affect orders that have already been confirmed.
• Payment Timing: Unless otherwise agreed, payment is due at the time of ordering a Service. For online bookings, you will generally be required to pay to confirm the appointment or purchase. For services that involve an ongoing process (like a subscription or a program with multiple stages), we may charge in advance for the entire package or in installments as clearly communicated. In certain cases, if additional services are requested or required (for example, an extra consultation or add-on test not originally ordered), we will invoice those separately, typically after they are provided.
• Payment Methods: We accept various payment methods including major credit/debit cards (e.g., Visa/VISA-Dankort, Mastercard) and potentially other methods like bank transfer, MobilePay, or gift cards, as indicated during checkout. By providing payment information, you represent that you are authorized to use the payment method and you authorize us (or our third-party payment processor) to charge the full amount due for the selected services.
• Late Payment: For any invoice or amount that is not paid when due (for example, if we agreed on an invoice to be paid later, or a subscription installment, and it's not paid on time), we reserve the right to charge interest and/or late fees as permitted by law. As a guideline, interest of 1.5% per month (18% per annum) may be added on overdue amounts. Additionally, you will be responsible for any reasonable costs of collection (such as legal fees or debt collection agency fees) incurred by us in obtaining payment. If payment is significantly overdue, we may suspend or terminate the provision of Services, including disabling your access to the Platform until the account is brought current.
• Refundable Taxes or Fees: If any customs duties or shipping fees apply (in case of shipped kits or products), these will be communicated. Typically, our service prices include standard handling and delivery of test results electronically. If you request any special services like physical shipment of results or extra copies, there may be additional charges.
• Billing Errors: In the event of any mistake in billing (e.g., you were charged the wrong amount), please contact us and we will correct it promptly and issue refunds or additional charges as necessary to ensure you pay only the correct price.

We understand that sometimes plans change. The following terms apply to cancellations or rescheduling of appointments and refunds for Services:

• Cancellation by You: If you need to cancel an appointment or service, you must notify us as soon as possible, ideally in writing (email is acceptable) or through the Platform's cancellation feature.
  • For most diagnostic sampling appointments or consultations, cancellation at least 96 hours (4 days) in advance of the scheduled time will qualify for a full refund of any prepaid amount. We calculate the notice period from the time we receive your cancellation request during our normal business hours.
  • Cancellations made less than 96 hours but more than 24 hours before the appointment may not be eligible for a cash refund, but we may offer you a credit or voucher to reschedule the service at a later date. This is a goodwill gesture to help you get the service later, but not guaranteed as a refund.
  • Cancellations made within 24 hours of the appointment, or failure to show up (no-show) without any notice, will generally not be refunded. Late cancellations and no-shows result in wasted resources (like reserved lab time or clinician time), so we adhere to this policy strictly. In some cases of no-show, we may charge a no-show fee (for example, 1000 DKK for a missed examination), especially if the service involved significant preparation. This fee covers the costs incurred by us for allocating those resources to you.
  • Note: The above policy may have an exception for certain types of consultations (e.g., medical consultations or specialized services) which might require 72 hours notice for cancellation instead of 24. If a specific service has a different cancellation policy, it will be communicated at booking.
• Rescheduling: You may request to reschedule an appointment instead of outright cancelling. We permit one free rescheduling if you give sufficient notice (generally at least 24 hours before the original appointment). Rescheduling requests under 24 hours notice might be treated similar to a late cancellation, but if feasible we will try to accommodate a new time (possibly with a fee). Some services (like medical consultations or certain therapies) might require more notice (96 hours) to reschedule without penalty. When rescheduling, the new appointment should typically be within a reasonable time frame of the original (e.g., within the next few weeks).
• Cancellation or Rescheduling by Us: If Supar.Health needs to cancel or change your appointment (due to, for example, staff illness, equipment failure, or other unforeseen circumstances), we will notify you as soon as possible and offer to reschedule at a mutually convenient time. If we cannot reschedule or you prefer to cancel rather than reschedule, we will issue a full refund for that appointment. We are not liable for any other costs you incur (like travel arrangements) due to our cancellation, but we will do our best to avoid such situations.
• Refund Process: Approved refunds (whether for cancellations or other reasons) will be processed in a timely manner. We batch process refunds at least twice a month. Once approved, you can expect the refund amount to be returned to your original payment method within 14 days or according to your bank/credit card's processing time. If you paid by bank transfer, we will ask for your account details to send the refund.
• Partial Services: If you purchased a package of multiple services and you wish to cancel part of it, we will evaluate how to pro-rate the refund. For example, if you bought a bundle of 3 test sessions and want to cancel after using 1, we may deduct the full list price of the used session and refund the remainder if within allowable cancellation period for the unused sessions.
• Subscription Services: If you are on a subscription (see Section 9 below), the cancellation and commitment terms of the subscription will apply. Generally, you cannot cancel in the middle of a committed period except for the statutory 14-day cooling-off right for new subscriptions (detailed below). After the commitment period, you may cancel with notice, as described in the subscription terms.
• Right of Withdrawal (EU consumers): If you qualify as a consumer in the EU and you purchased our Services online or off-premises, you typically have a 14-day right of withdrawal (cooling-off period) where you can cancel for any reason and get a refund. However, if the service has already been delivered in full within that period (for example, you had a test done and results delivered within 14 days of order) and you acknowledged that right is waived by receiving the service promptly, then the cooling-off may not apply. For subscriptions, the 14 days start from the day of agreement, and if you use subscription benefits in that time, we may charge for the value of services used if you then withdraw.

We aim to treat our users fairly, so if you have extenuating circumstances for a late cancellation or no-show (e.g., a medical emergency), please inform us – we may, at our discretion, waive fees or provide a partial refund or credit.

Supar.Health may offer subscription-based services or membership programs that provide ongoing benefits, such as periodic health tests, continuous access to the Platform's premium features, or discounts on services. If you enroll in a subscription plan, the following terms apply (in addition to any specific terms presented at sign-up):

• Service Scope: A subscription entitles you to receive certain services on a recurring basis. The exact inclusions will be described in the subscription description. For instance, a plan might include an annual comprehensive health examination, quarterly specific biomarker tests (like a suPAR level test every 3 months), periodic check-ins, and possibly other wellness services. As a subscriber, you are eligible to receive those services during your subscription term.
• Discounts and Perks: Subscribers may get additional perks such as discounts on other one-time services or consultations outside the subscription scope. For example, baseline members might get 10% off additional services, while premium members get 15% off. Such discounts apply only to Supar.Health's own services and cannot usually be combined with other promotions or offers. These benefits are described in your plan details.
• Commitment Period: Many subscription plans have a minimum commitment period (e.g., 3 months or 12 months). By subscribing, you agree to continue the subscription for at least that period. During the minimum term, you cannot cancel the subscription early without penalty (unless explicitly allowed or required by law). This commitment is necessary because we allocate resources and plan services in advance for our members.
• Automatic Renewal: After the minimum commitment period, subscriptions may automatically renew (e.g., on a monthly or yearly basis) unless you actively cancel before the renewal date. We will notify you in advance (at least 30 days prior to renewal for annual plans) about the upcoming renewal and any changes in terms or pricing. If you do not want to renew, you must give us notice of termination as outlined below.
• Termination Notice: Once the minimum period is over, you can terminate your subscription by giving written notice to Supar.Health with the required notice period (for example, 1 month notice). The notice must clearly state your name and the date you want the subscription to end. We will confirm the termination and process it. If notice is not given in time, the subscription may renew and the termination will take effect at the end of the next period.
• Mid-term Cancellation: If you attempt to cancel before fulfilling the minimum commitment (e.g., 2 months into a 3-month minimum), we reserve the right to charge you for the remaining period or refuse the early termination, unless otherwise agreed in writing. Only extraordinary circumstances (like a serious illness that prevents you from using the service) might be considered for early release, at our discretion or according to consumer protection laws.
• Right of Withdrawal: As per Section 7, you have a 14-day cooling-off period from the start of a new subscription where you can cancel without penalty. However, if you have already used services (for example, did the initial examination) within those 14 days, we may deduct the value of those used services from any refund, as you have received part of what you paid for.
• Refund upon Termination: If you paid in advance for a subscription period and then properly terminate the subscription, any portion of the period after the termination effective date will be refunded to you. For example, if you paid for a year and you cancel (after minimum period) effective 3 months before the year ends, we will refund the 3 months' worth of fees. The refund will be processed within a reasonable time (typically within 30 days) after the termination takes effect.
• Changes to Subscription Terms: We may update the terms or features of subscriptions with appropriate notice to subscribers. If a change is material (like a price increase or significant change in included services), we will notify you at least with one full billing cycle in advance. If you do not agree to the change, you can choose to cancel at the end of the current period. Continued use of the subscription after changes take effect constitutes acceptance.

Subscriptions are intended to provide continuous support for your health journey. We ask that you use the services (schedule your periodic tests, etc.) – unutilized services generally do not carry over beyond the period unless specified (for instance, if you miss one quarterly test, it might not accumulate to give you four tests next year; however, we might accommodate some flexibility case-by-case).

Beyond the software itself (covered in the EULA), any content provided by Supar.Health via the Services – including text, reports, charts, graphics, logos, images, and compilations of data – is protected by intellectual property laws. Supar.Health either owns this content or has obtained permission to use it.

• Use of Results and Reports: We grant you a personal, non-commercial license to use, download, and print your individual health reports and results that we provide to you. These may include lab reports, health assessment documents, or similar. You are free to share your own health report with your healthcare providers or family members. However, these reports often include Supar.Health's branding and methodology, which remain our IP. You agree not to remove any trademarks or disclaimers when sharing our reports.
• Educational Content: The Platform or associated blog/articles may contain educational content (like articles on health, descriptions of biomarkers, etc.). This content is for your personal use. You may not copy or distribute significant portions of our content without permission. If you quote or reference our educational materials publicly (like in a blog of your own), please attribute it to Supar.Health appropriately.
• Trademarks: "Supar.Health", our logo, and any other trademarks or service marks that we use to brand our Services are our property. You are not granted any right or license to use them (for example, you cannot use our name in advertisements or as your own service name) without prior written consent, except as needed to identify our services (like in a review or commentary which is allowed fair use).
• User Feedback: If you provide suggestions, feedback, or ideas about our Services (for example, ideas to improve features or new analysis we could do), you agree that Supar.Health can use, implement, and share those ideas without any compensation to you. You transfer any intellectual property rights of such feedback to us, or at least give us an irrevocable free license to use it. This helps us improve the product.
• Third-Party Content: The Platform might include or link to content provided by third parties (for example, a licensed questionnaire, or external health articles). Third-party content is the property of its respective owners and may be subject to their terms. Supar.Health is not responsible for content on external sites we link to; such links are for convenience and do not imply endorsement.

We strive to create a secure and effective platform. By using Supar.Health, you agree to the following obligations and limitations:

• Lawful Use: You will use the Services only for lawful purposes. You will comply with all applicable laws and regulations (including health regulations and export controls if applicable for any data transfer).
• No Misuse of Services: You will not misuse the Services or help anyone else to do so. Misuse includes:
  • Attempting to breach or breaching the security or authentication measures of the Platform.
  • Attempting to probe, scan, or test the vulnerability of any Supar.Health system or network, or impersonating any API calls, without proper authorization.
  • Injecting false data or interfering with data of other users.
  • Transmitting any worms, viruses, or malicious code.
  • Using any scraping, data mining, bots, or similar data gathering tools to extract data from the Platform (except as permitted under Section 11 for your own data portability).
• Accuracy of Information: You must provide accurate information in your interactions with us (registration, health questionnaires, etc.). Do not misrepresent your identity or health status.
• Respect for Others' Privacy: If you inadvertently gain access to another user's information (for example, through a system glitch or error), you must not save, share, or misuse that information. You should report the incident to us immediately. You should also avoid posting or sharing any personally identifying information of other individuals without their consent on any interactive features (if any exist, like forums or community boards).
• No Commercial Use: Our Services are intended for personal use. You should not use them to provide services to third parties, for example, running a business analyzing data for others using our platform without a separate enterprise agreement. If you are a healthcare provider or organization wanting to use Supar.Health for patients, please contact us for appropriate terms.
• Third-Party Integration: If you use any third-party applications or devices in conjunction with Supar.Health (for example, importing data from a smartwatch, or connecting to Apple Health, etc.), you must comply with their terms too. We are not responsible for any issues arising from third-party integrations.
• Data Use: You will not use data from our Services except as intended (for personal insight and improving your health in consultation with professionals). Especially, you will not use any RUO outputs to make independent medical decisions for others or to develop any product or algorithm for commercial use without our explicit permission.
• Community Guidelines: If our Platform includes community features (like ability to post comments, reviews, or engage with other users), you agree to be respectful and not post any content that is illegal, offensive, defamatory, infringing, or that violates the rights of others. We may moderate and remove content that violates community standards or these Terms.
• No Exploitation: You shall not exploit the Platform to try to derive source code, create derivative works, or build a competing product. Also, you shall not use the Services in a manner that excessively burdens our infrastructure (e.g., automated heavy requests) without permission.

Violating these obligations may result in suspension or termination of your access, and we reserve the right to take legal action if warranted.

Supar.Health continually improves its Services and may expand or modify offerings:

• Not a Guaranteed Service: We strive for 24/7 availability of our digital Platform. However, we do not guarantee uninterrupted access. There may be downtime for maintenance, updates, or due to technical issues. We will attempt to schedule maintenance during low-usage times and inform users if significant downtime is expected.
• Technical Requirements: Use of the Platform may require compatible devices, internet access, and certain software (updated browser, etc.). Your ability to use the Platform can be affected by the performance of these factors, which are your responsibility.
• Beta Features: We may introduce experimental or beta features to gather feedback. Such features will be marked as beta or trial. They may not be as reliable as core services, and we may modify or remove them without notice.
• Modifications to Services: We reserve the right to change our Services. This could include discontinuing certain tests (if, for example, a test becomes obsolete or regulatory changes occur), changing lab partners, or altering methodologies (improving algorithms, etc.). If a change affects results interpretation or comparability (for example, switching to a new measurement standard for a biomarker), we will inform you and annotate results accordingly.
• Out of Stock/Availability: Certain test kits or reagents could be subject to supply constraints. If a service you ordered is temporarily unavailable, we will inform you and provide options (delay until available, substitute an equivalent test, or refund). We can only sell or provide a test while our supplies last or labs are able to process.
• Unclear or Inconclusive Results: On occasion, a test may produce an unclear or indeterminate result. As per our policy, such an outcome is still considered a delivered service (we did perform the analysis, even if the result is "inconclusive"). We will explain possible reasons (e.g., sample issues or borderline values) and may recommend a re-test. In special cases, if the fault is on our side (lab error or equipment failure), we will re-run the test at no additional cost to you. If results remain inconclusive, that might simply reflect a limitation of current science or technology.
• Delays: Turnaround times for results are estimates. Delays can occur due to unforeseen factors like instrument maintenance, additional quality checks needed, or external factors (backlog at a partner lab, shipping delays for samples). We will communicate with you if a delay is expected beyond the normal window. We aim to deliver results as timely as possible but cannot guarantee that a result will never be delayed.
• External Factors: Our Services may rely on third-party data (reference ranges, research studies, etc.). If any third-party service or data feed becomes unavailable or changes, it might affect parts of our Platform. For instance, if we integrated a DNA analysis pipeline from a partner and that partner ceases operation, we may need to suspend genetic services until we have an alternative.
• Clinical Judgment: Our affiliated doctors and scientists have the discretion to decide not to perform or to stop a service if they judge it to be medically inappropriate or unsafe. For example, if you sign up for a strenuous exercise test but during pre-screening the doctor finds it unsafe for you, they can cancel that part of the service (with refund for that portion). Similarly, if a lab finds an anomaly in a sample that could render further tests inaccurate, they might pause and request a new sample.

We appreciate your understanding that healthcare and technology services can be complex. Our goal is to deliver high quality, reliable service, and any changes or limitations are managed with transparency and your best interest in mind.

These Terms incorporate the Limitation of Liability and Indemnification clauses from the EULA above (Section 11 and 12 of the EULA). In short, Supar.Health's liability to you is limited to the maximum extent permitted by law, and you agree not to hold us responsible for certain types of damages as described in the EULA. You also agree to indemnify Supar.Health for certain improper actions on your part. Please refer to those sections for full details, as they apply equally to your use of the Services under these Terms of Use.

To reiterate key points in simpler terms:

• Supar.Health is not liable for indirect damages or losses (like lost opportunity, lost profits, or pain and suffering) resulting from your use of our Platform.
• Our total liability for any claims is capped at what you paid us in the last 6 months, if anything.
• If you use our Platform in violation of these terms or unlawfully and that causes us harm (like a lawsuit from a third party or a fine), you may be responsible for covering those losses.

Medical Liability: Supar.Health is not liable for decisions you make based on the information provided. We present data and analysis, but how you use that information is your responsibility. We strongly advise involving healthcare professionals in interpreting and acting on any result. If you choose not to, you assume full responsibility for any outcomes. For example, if our RUO analysis suggests you might have a risk for a condition and you self-medicate or panic without proper medical consultation, Supar.Health is not responsible for consequences of those actions.

No Warranty of Results: We do not guarantee that using our Services will improve your health or achieve any particular outcome. Many factors affect health that are outside our control. Our recommendations are intended to help, but results will vary by individual.

These Terms of Use (and any non-contractual disputes or claims arising from or related to them) are governed by the laws of Denmark, as stated in the EULA's Governing Law section. You agree that any disputes will be subject to the exclusive jurisdiction of the Danish courts.

If you are a consumer residing in another EU country, you may also have the right to bring claims in your home country under certain consumer protection laws. These terms do not limit any consumer protection rights that are mandatory under the law of your country of residence.

Before resorting to legal action, we encourage you to contact us to resolve the issue amicably. We are open to discussing any grievances. If a dispute arises that cannot be resolved informally, you and Supar.Health might consider alternative dispute resolution (ADR) methods, such as mediation, before litigation. However, this is not mandatory unless required by law.

For EU consumers, the European Commission provides an Online Dispute Resolution (ODR) platform (accessible at http://ec.europa.eu/odr) that you can use to find out about resolving disputes. Note that Supar.Health's email for any such correspondence is provided in the Privacy Policy contact info.

Supar.Health may update these Terms of Use from time to time. If we make material changes, we will notify users via the Platform or email, as appropriate, prior to the change becoming effective. The notification will summarize the changes and the date they take effect. Your continued use of the Services after the effective date constitutes acceptance of the new Terms. If you do not agree to the revised Terms, you should stop using our Services and, if needed, terminate your account.

We will not retroactively change terms in a way that materially affects your rights without your consent. For example, if you purchased a service under certain terms, those terms will apply to that purchase. Changes will typically apply going forward to new purchases or renewals.

• Severability: If any provision of these Terms of Use is found to be unlawful or unenforceable, that provision will be deemed removed or limited to the minimum extent necessary, and the remainder of the Terms will remain in full effect.
• No Waiver: If Supar.Health does not enforce a provision of these Terms on any occasion, it does not mean we waive our right to enforce it in the future. Every provision remains enforceable.
• Assignment: You may not assign or transfer your rights or obligations under these Terms to any other person or entity without our prior written consent. Supar.Health may assign its rights and obligations to an affiliate or in connection with a merger, acquisition, or sale of assets, or by operation of law.
• Entire Agreement: These Terms, together with the EULA and Privacy Policy, and any consent forms or additional agreements that apply to specific services (all of which are incorporated by reference), constitute the entire agreement between you and Supar.Health regarding the use of our Services. They supersede any prior agreements or understandings on the same subject matter.
• Language: These Terms are provided in English. If we provide translations in other languages, those are for convenience. In the event of any inconsistency between the English version and a translated version, the English version will control.
• Contact for Terms: For any questions about these Terms of Use or the Supar.Health Platform Agreement as a whole, please contact us using the contact information provided in the Privacy Policy section above.

By agreeing to this Supar.Health Platform Agreement, including the End User License Agreement, Privacy Policy, and Terms of Use, you confirm that you have read and understood all the provisions and agree to abide by them. We thank you for trusting Supar.Health with your health journey and look forward to providing you with valuable insights and service.